Case Study: Complex Call Flow for Multiple Product Lines
- Over 10 employees
- Develop and distribute line of luxury consumer items
- Global distribution needs
- Use Avid’s Hosted Service offering
- Multiple product lines and specialized functions take advantage of Avid’s complex call flow capability
- Account administrator a frequent user of web-based service configuration
- Key features used: Multi-Line Hunt Groups, Multiple Appearance Directory Numbers, Remote Phone capability, Automated Attendant, Web-Based Account Interface