Contact Center

Multiple channels and powerful features at substantial savings.

Starting at $100 per seat per month, Avid’s advanced Contact Center features top-of-the-line functionality for managing customer interactions. Avid’s Contact Center solution includes all of the features of our basic offering plus an array of options that are crucial for larger and more complex Contact Center requirements:

Add text and email channels to phone call capability

Route calls to experts with skills-based routing

Provide callers with estimated wait times

Callers can save place in queue with automated callbacks

Agents hear queue name and wait time when answering call

Returning callers routed to same agent

Establish priority queuing for preferred customers

Supervisors can chat with agents

Automate outbound calling with power dialing capability

Confirm appointments with outbound notification and response options

…in addition to all the features of our Call Center service, including:

Customized routing based on time of day and day of week