Customer Spotlight: Kauffman Center for the Performing Arts
By Nikki Fisher, Senior Account Executive at Avid Communications
When I started at Avid in 2012 there were only about 10 of us total in the company. We didn’t advertise and were competing with big names like AT&T, Time Warner and SureWest. But what we did have was some amazing loyal customers that were iconic to Kansas City, and Kauffman Center of Performing Arts was one of them.
Kauffman Center has been an Avid customer since 2009, which was a couple years before opening their performing arts center in September 2011. At that time, they started with our on-premise Digium system. In 2016, they added our hosted business VoIP phone system with Google Fiber for their administrative staff.
This summer we’re excited to report that they now have our full Contact Center solution for their ticketing system.
The Contact Center has many attractive features to help manage a call center. For example, we have skills based routing. A caller can enter their phone number to be called back when they’re next up in the queue, and PIN numbers can be given so a caller can get to a specific agent. But the most attractive to Kauffman was the ability to prioritize callers by phone numbers so that their larger donors won’t have to wait on hold.
The system can easily be added on top of our hosted system, so you only pay for the users that need these specific features. Kauffman Center recently announced ticket sales and upcoming shows for this fall and needed the new system to be ready for that!
Here is the next event coming to Kansas City
Kauffman Center Presents Pink Martini featuring China Forbes
When: Tuesday, October 26, 2021 at 7:30 p.m.
Where: Muriel Kauffman Theatre | Kauffman Center for the Performing Arts
“Pink Martini is a rollicking around-the-world musical adventure… if the United Nations had a house band in 1962, hopefully we’d be that band.” – Thomas Lauderdale, bandleader/pianist.
Featuring a dozen musicians, with songs in 25 languages, Pink Martini performs its multilingual repertoire while crossing classical, jazz and old-fashioned pop. The group has released 11 studio albums on its own independent label Heinz Records (named after Lauderdale’s dog), selling over 3 million albums worldwide.
Tickets range from $39 to $79 plus applicable fees.
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